Help in the State of North Carolina

Depending on your situation, there are different organizations that may be able to help you.

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• Your state’s toll free foreclosure hotline: 877-566-7226

• Legal Aid: 866-219-5262

• The national HOPE Hotline: 888-995-HOPE (4673)

• Your servicer. For a list of servicers and their contact information, click this link: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Loan Modification Help

If you want a loan modification or to refinance under the national mortgage settlement, contact your servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 8 a.m. – 10 p.m. ET and Saturdays 9 a.m. – 6 p.m. ET)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 8 a.m. – 8 p.m. ET)

If you want a loan modification or refinance and your servicer was not one of the five under the consent judgment, you should contact your servicer anyway. Here is a list of servicer contact information: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Complaints Help

If you have a complaint about how your servicer is treating you, you can file a complaint with the following:

• The Consumer Protection Division of the North Carolina Attorney General’s Office: 919-716-6000 or 1-877-5-NO-SCAM. Complaint forms are available at www.ncdoj.gov/complaint.aspx.

• The Consumer Financial Protection Bureau: http://www.consumerfinance.gov or 855-411-2372.

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact your state Attorney General’s Office at the above numbers or file a complaint through the Attorney General’s website at www.ncdoj.gov/complaint.aspx.

Tenant Help

If you are a tenant who lives in a residence that is in foreclosure, you can contact legal aid at 1-866-219-5262.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 1-800-342-9647.

State Information on Settlement

Your state Attorney General’s information on the settlement: www.ncdoj.gov/mortgagesettlement.aspx