Help in the State of New York

If you are having difficulty making your mortgage payments or are in default, contact the following:

• Your servicer to explore possible solutions. For a list of servicers and their contact information, click here: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

• A HUD-approved, not-for-profit housing counselor that may be able to assist you in negotiating a solution or finding legal services in your area. To find a counselor in your area, click here: www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm?webListAction=search&searchstate=NY

• If you live in New York City, you may also call the Center for New York City Neighborhoods (CNYCN) at 311 or 646-786-0888. CNYCN coordinates foreclosure prevention and intervention services in New York City.

• The national Hope NOW Hotline at 888-995-HOPE (4673). For information on HOPE Now, click here:  www.hopenow.com

Foreclosure Help

If you are in foreclosure and need legal assistance, call the New York State Bar Association’s Lawyer Referral Program at 800-342-3661 to locate an attorney in your area. If you cannot afford a lawyer and need to locate free legal services providers in your area, click on this link: www.lawhelp.org/ny/

Loan Modification Help

If you want a loan modification or refinance under the national mortgage settlement, contact your servicer to see if you are eligible:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 8 a.m. – 10 p.m. ET and Saturdays 9 a.m. – 6 p.m. ET)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 8 a.m. – 8 p.m. ET)

If you want a loan modification or refinance and your servicer is not one of the five servicers subject to the national mortgage settlement, you should contact your servicer anyway.  For a list of servicers and their contact information, click here:www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Complaints Help

If you have a complaint about how your servicer is treating you, you may:

• Submit a complaint to the New York State Attorney General’s Office:  www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint

• Contact the Consumer Financial Protection Bureau: www.consumerfinance.gov or 855-411-2372

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, submit a complaint to the New York State Attorney General’s Office: www.ag.ny.gov/consumer-frauds/Filing-a-Consumer-Complaint.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 800-342-9647.

State Information on Settlement

The New York State Attorney General’s information on the settlement: www.ag.ny.gov/press-release/ag-schneiderman-secures-136-million-struggling-new-york-homeowners-mortgage-servicing.