Help in the State of Minnesota

Depending on your situation, there are different organizations that may be able to help you. For general information, please visit the Minnesota Attorney General’s Office settlement websites: www.ag.state.mn.us/Consumer/Housing/Mortgages.asp and https://www.ag.state.mn.us/Brochures/pubMortgageFactSheet.pdf.

Complaints Help

If you have a complaint about how your servicer is treating you, contact the following:

• The Minnesota Attorney General’s Office: 651-296-3353 or 800-657-3787

• The Consumer Financial Protection Bureau: http://www.consumerfinance.gov or 855-411-2372

• The Minnesota Department of Commerce: 651-296-2488 or 800-657-3602

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• The Minnesota Attorney General’s Office: 651-296-3353 or 800-657-3787

• An experienced foreclosure attorney. Referrals may be found through the Minnesota State Bar Association’s referral service at www.mnfindalawyer.com.

• Legal Aid: http://www.lawhelpmn.org/find-legal-help

• The Minnesota Home Ownership Center: 866-462-6466

• The national HOPE Hotline: 888-995-HOPE (4673)

• Your servicer. For a list of servicers and their contact information, click this link: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

• A HUD-approved housing counselor: www.hud.gov/offices/hsg/sfh/hcc/hcs.cfm

Loan Modification Help

If you wish to contact your servicer, you can also call the following:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 7 a.m. – 9 p.m. CT and Saturdays 8 a.m. CT – 5 p.m. CT)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 7 a.m. to 7 p.m. CT)

If you want a loan modification or refinance and your servicer was not one of the five under the consent judgment, you should contact your servicer anyway. Here is a list of servicer contact information: http://www.makinghomeaffordable.gov/get-started/contact-mortgage/Pages/default.aspx

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the Minnesota Attorney General’s Office at 651-296-3353 or 800-657-3787.

Tenant Help

If you are a tenant who lives in a residence that was foreclosed upon, you can contact legal aid at http://www.lawhelpmn.org/find-legal-help.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 800-342-9647 or the Minnesota Attorney General’s Office at 651-296-3353 or 800-657-3787.