Help in the District of Columbia

Depending on your situation, there are different organizations that may be able to help you.

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• Your servicer. For a list of servicers and their contact information, visit: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

• Legal Aid Society of the District of Columbia: 202-628-1161

Loan Modification Help

If you want a loan modification or refinance under the national mortgage settlement, contact your servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 8 a.m. – 8 p.m. ET and Saturdays 9 a.m. – 6 p.m. ET)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 8 a.m. – 8 p.m. ET)

If you want a loan modification or refinance and your servicer was not one of the five included in the national mortgage settlement, you should contact your servicer anyway. Here is a list of servicer contact information: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Complaints Help

If you have a complaint about how your servicer is treating you, contact the following:

• D.C. Department of Insurance, Securities and Banking (DISB): 202-727-8000

• D.C. Attorney General’s Consumer Hotline: 202-442-9828

• Consumer Financial Protection Bureau: http://www.consumerfinance.gov or 855-411-2372.

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the D.C. Attorney General’s Consumer Hotline at 202-442-9828.

Tenant Help

If you are a tenant who lives in a residence that was foreclosed upon, you can contact the Legal Aid Society of the District of Columbia at 202-628-1161.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 1-800-342-9647.

D.C. Information on Settlement

The D.C. Attorney General’s press release on the settlement here.