Help in the State of Arizona

Depending on your situation, there are different organizations that may be able to help you.

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• The Arizona Foreclosure Prevention Hotline: 877-448-1211 or visit housing.az.gov/general-public/arizona-foreclosure-help-line.

• Free legal services at www.AZLawHelp.org or 866-637-5341.

• Your mortgage servicer. For a list of servicers and their contact information, visit: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx.

If you want to find out if you qualify for Arizona’s “Save Our Home” Program (Hardest Hit Fund), visit: http://www.azhousing.gov/ShowPage.aspx?ID=405&CID=11.

Loan Modification Help

If you want a loan modification or refinance under the national mortgage settlement, contact your servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 6 a.m. – 8 p.m. MDT and Saturdays 7 a.m.  – 5 p.m. MDT)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 6 a.m. – 6 p.m. MDT)

If you want a loan modification or refinance and your servicer was not one of the five under the consent judgment, you should contact your servicer anyway. Here is a list of servicer contact information: http://www.makinghomeaffordable.gov/get-started/contact-mortgage/Pages/default.aspx

Complaints Help

If you have a complaint about how your servicer is treating you, contact the following:

• Arizona Attorney General Tom Horne at 800-352-8431 or 602-542-5763, or file a complaint online at www.azag.gov.

• The Consumer Financial Protection Bureau: http://www.consumerfinance.gov or 855-411-2372.

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the Arizona Attorney General’s Office at 800-352-8431 or 602-542-5763, or file a complaint online at www.azag.gov.

Tenant Help

If you are a tenant who lives in a residence that was foreclosed upon, you can find affordable or free legal aid at www.AZLawHelp.org or 866-637-5341.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 800-342-9647.

State Information on Settlement

Arizona Attorney General’s information on the settlement: http://www.azag.gov/consumer/foreclosure/

If you are unable to obtain satisfactory information from your servicer about the settlement contact the Arizona Attorney General’s Mortgage Settlement Team at mortgagefraud@azag.gov or 602-542-1797, or toll free 855-256-2834.