There are several organizations that may be able to assist homeowners in the State of Alabama.

State Information on Settlement

Contact the Alabama Attorney General’s Consumer Protection Division for information on the National Mortgage Settlement by calling 800-392-5658 or by visiting: www.ago.state.al.us/Page-Consumer-Protection.

Foreclosure Help

If you are in foreclosure, at risk of default, or if you are a tenant who lives in a residence that was foreclosed upon, you may contact the following offices:

  • The Homeowner’s HOPE Hotline: 888-995-HOPE (4673)

Loan Modification Help

If you would like to request a loan modification or you wish to refinance under the National Mortgage Settlement, contact your servicer at the following numbers:

  • Ally/GMAC: 800-766-4622
  • Bank of America: 877-488-7814
  • Citi: 866-272-4749
  • JPMorgan Chase: 866-372-6901
  • Wells Fargo: 800-288-3212

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Complaints Help

If you have a complaint about your mortgage servicer, please contact one of the following:

  • The Alabama Attorney General’s Consumer Protection Division: 800-392-5658 or www.ago.alabama.gov

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the Alabama Attorney General’s Consumer Protection Division at 800-392-5658.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at: 800-342-9647 or http://www.militaryonesource.mil

Unemployment Help

If you are unemployed and need mortgage assistance, contact Hardest Hit Alabama 877-497-8182 or http://www.hardesthitalabama.com/

Frequently Asked Questions

Who do I contact if I have a question about receiving payment from the Settlement?


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Who do I contact if I have a question about receiving payment from the Settlement?