A recording of The Office of Mortgage Settlement Oversight’s webinar about reporting client and constituent issues can be downloaded or streamed online.

We shared information on reporting client/constituent mortgage servicing issues to the Monitor of the National Mortgage Settlement. By sharing your clients’ or constituents’ information, you will help the Monitor better understand how servicers are treating their customers across the country. The information you provide can help make the settlement more meaningful for all homeowners, because the agreement gives the Monitor additional enforcement tools when systemic violations are identified.