Help in the State of Alaska

Depending on your situation, there are different organizations that may be able to help you.

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• Alaska Legal Services Corporation: http://www.alsc-law.org/, 907-272-9431 or, toll free, 888-478-2572

• The national HOPE Hotline: 888-995-HOPE (4673)

• Your mortgage servicer. For a list of servicers and their contact information, visit www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Loan Modification Help

If you want to find out if you are eligible for a loan modification or refinance under the national mortgage settlement, contact your servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 4 a.m. – 5 p.m. Alaska Standard Time and Saturdays 5 a.m. – 2 p.m. Alaska Standard Time)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 4 a.m. – 4 p.m. Alaska Standard Time)

If you want a loan modification or refinance and your servicer was not one of the five under the consent judgment, you should contact your servicer anyway. Here is a list of servicer contact information: http://www.makinghomeaffordable.gov/get-started/contact-mortgage/Pages/default.aspx

Complaints Help

If you have a complaint about how your servicer is treating you, contact the following:

• The Alaska Department of Law, Consumer Protection Unit: www.law.state.ak.us/consumer, 907-269-5200 or, toll free, 888-576-2529

• The Consumer Financial Protection Bureau: http://www.consumerfinance.gov or 855-411-2372

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the Alaska Department of Law’s Consumer Protection Unit or the Federal Trade Commission, www.FTC.gov.

Tenant Help

If you are a tenant who lives in residence that was foreclosed upon, you can contact Alaska Legal Services: 907-272-9431 or, toll free, 888-478-2572.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 800-342-9647.

State Information on Settlement

Alaska Attorney General’s information on the settlement: http://www.law.state.ak.us/press/releases/2012/020912-MortgageSettlement.html