Help in the State of Louisiana

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Depending on your situation, there are several resources that may be able to assist you:

Loan Modification Help

If you want a loan modification or refinance under the National Mortgage Settlement, contact your mortgage servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (available M-F 7a.m. – 9 p.m. CT and Saturdays 8a.m. – 5 p.m. CT)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901 (available M-F 7 a.m. – 9 p.m. CT)

• Wells Fargo: 800-288-3212

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• The National HOPE Hotline: 888-995-HOPE (4673).

• Legal Services in your area:
  • Acadiana Legal Services Corporation: 800-256-1175
  • Legal Services of North Louisiana, Inc.: 800-826-9265 (Shreveport), 800-259-6591 (Monroe) or 800-960-9109 (Natchitoches)
  • Southeast Louisiana Legal Services Corporation: 800-349-0886

If you are in need of a loan modification or refinance and your servicer was not one of the five under the consent judgment, you should contact your servicer anyway.Click this link for a list of mortgage servicer contact information: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Complaints Help

If you have a complaint about how your mortgage servicer is treating you, contact:

• The Louisiana Attorney General’s Office Consumer Protection Section: 800-351-4889 or visit www.ag.state.la.us/article.aspx?articleID=36&catID=15

• The Consumer Financial Protection Bureau: 855-411-2372 or visit www.consumerfinance.gov

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact The Louisiana Attorney General’s Office Consumer Protection Section: 800-351-4889 or visit www.agbuddycaldwell.com

Military Help

If you are a military service member experiencing mortgage trouble, contactMilitary OneSource:  800-342-9647