Help in the State of Rhode Island

Depending on your situation, there are different organizations that may be able to help you.

Foreclosure Help

If you are in foreclosure or at risk of default, contact the following:

• Rhode Island Housing Hotline: 800-427-5560

• Rhode Island Legal Services: 800-662-5034

• Rhode Island Bar Association Lawyer Referral Services: 401-421-7799

• The national HOPE Hotline: 888-995-HOPE (4673)

• Your mortgage servicer.  For a list of servicers and their contact information, click this link: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Loan Modification Help

If you want a loan modification or refinance under the national mortgage settlement, contact your servicer:

• Ally/GMAC: 800-766-4622

• Bank of America: 877-488-7814 (Available M-F 8 a.m. – 10 p.m. ET and Saturdays 9 a.m.  – 6 p.m. ET)

• Citi: 866-272-4749

• JPMorgan Chase: 866-372-6901

• Wells Fargo: 800-288-3212 (Available M-F 8 a.m. – 8 p.m. ET)

If you want a loan modification or refinance and your mortgage servicer was not one of the five under the consent judgment, you should contact your servicer anyway. Here is a list of servicer contact information: www.makinghomeaffordable.gov/get-answers/pages/get-answers-how-contact-mortgage-company.aspx

Complaints Help

If you have a complaint about how your mortgage servicer is treating you, contact the following:

• Office of the Attorney General, Consumer Protection Unit:  401-274-4400 or contactus@riag.ri.gov

• The federal Consumer Financial Protection Bureau:  855-411-2372 or http://www.consumerfinance.gov

Settlement Compensation Help

The Settlement Administrator has made payments to most eligible borrowers. The Office of Mortgage Settlement Oversight is not the Settlement Administrator and does not handle or oversee direct payments to consumers within the settlement. If you have questions about your eligibility or compensation under the settlement, please call the Settlement Administrator toll-free at 1-866-430-8358.

Scam Help

If you have been scammed by a foreclosure rescue operator or a debt relief organization, contact the Office of the Attorney General, Consumer Protection Unit at 401-274-4400 or contactus@riag.ri.gov.

Tenant Help

If you are a tenant who lives in a residence that was foreclosed upon, you can contact Rhode Island Legal Services at 800-662-5034.

Military Help

If you are a service member experiencing mortgage trouble, contact Military OneSource at 800-342-9647.

State Information on Settlement

For more information on the settlement, contact the Office of the Attorney General at www.ri.gov/press/view/17631